Terms and Conditions

The following are The Royal Park’s terms and conditions, which apply to the participation in the Holly Lodge Centre Visitor Programme in Richmond Park. The supervisor in charge of the clients or someone in authority in the organisation is required to tick where indicated, confirming that the organisation agrees to abide by these conditions.

• You will indemnify The Royal Parks against all claims, proceedings, damages, costs, expenses and loss in respect of personal injury (including death) or loss of or damage to property arising out of your use of the Park save insofar as such injury, loss or damage is reasonably attributable to The Royal Parks, its servants, agents or licensees. You will also be required to have appropriate insurance cover (including third party insurance) to meet this requirement, which must be valid for the date of your visit.
• You will comply with any instructions written or verbal which may be given by the Park Manager, his representatives, or the staff and volunteers of the Holly Lodge Centre, or by the Metropolitan Police and with any health and safety requirements.
• On arrival, please wait outside in the Visitor’s bay. Then telephone the Holly Lodge Centre on 020 8940 8730 while the group remains in their vehicles until given further instructions by a member of the Holly Lodge Centre staff. The group must not enter the yard unless accompanied by staff and/or volunteers of the Holly Lodge Centre.
• Visits to the Centre last between 1.5 and 2 hours under supervision of the staff and/or volunteers, unless otherwise agreed. Supervisors of those in charge of the group and its helpers are responsible for supervising the visitors during this 2 hour period and if they come for a picnic lunch either before or after the arranged visit.
• Vehicles belonging to the organisation or any other vehicles used to bring the clients to the Park (including those belonging to the supervisors or helpers) may be left in the car park, subject to agreement on the number and type of vehicle (e.g. double decker coaches are not permitted in the park) at Holly Lodge during the visit at the owner’s risk and must display a parking permit.
• We will send you a quote prior to your visit and an invoice to you following the trip. Groups who cancel on the day of the visit will be charged the full cost. If cancelling with less than four (4) weeks notice, 50% of the cost will be charged. The Centre will use its discretion regarding cancellations of visits and payment if there is a reasonable reason for doing so.